Effective Interpersonal Communication Skills

19 – 20 Mar 2017 30 – 31 Jul 2017 Riyadh - KSA


Effective Interpersonal Communication Skills

“The most important thing in communication is to hear what isn’t being said.” Communication is only successful when both the sender and the receiver understand the same information as a result of the communication. Getting your ideas across successfully requires an understanding of communication styles and behavioral flexibility. This course will enable you to improve your ability to inform and persuade by noticing and responding to the non-verbal, unconscious communication of others. This program will provide practical skills which will increase your sensitivity to the behavior of others, allowing you to project yourself with confidence, not only during presentations but also in your daily working environment.
The Communication Skills workshop covers most forms of interpersonal communication. You will learn that most people are poor listeners and talking is not an effective way of communicating, there are better ways. The course is highly interactive, with lots of discussion and creative practical exercises. Everyone is encouraged to develop their self-awareness in order to improve their communication techniques. You will practice skills which increase your sensitivity to the behavior of others, allowing you to project yourself with confidence, not only during presentations but also in your daily working environment.

Learning objectives:

  • - Gain a theoretical and practical overview of the ideas behind, and the practices of, effective interpersonal communication.  
  • - Gain insight into personality type and communication preferences by using our profiling tool.
  • - Identify different communication styles in action and master adjusting one's own communication approach based on need.
  • - Learn to use body language appropriately.
  • - Define the different types of listen and understand techniques in improving the need to be an effective listener.Gain insight into asking open questions and apply effective questioning skills.
  • - Use appreciative based inquiry as a communication tool.
  • - Convey your message clearly, concisely and assertively.
  • - Learn to establish common ground with others.
  • Feel more confident to express your ideas and opinions.

Contents

  • - Communication modalities and personality type using DISC assessment tool
  • - Advantages and disadvantages of self-disclosure
  • - The Johari Window process
  • - Message construction and communication cycles
  • - Problems and practice in conversation
  • - Relational communication
  • - Theory and practice of active listening
  • - Communication styles
  • - Hidden agendas in interpersonal communication
  • - Body language and interpreting gestures
  • - Coping with difficult people and establishing common ground

 

Target audience

This training is intended for anyone who wants to communicate effectively.

Prerequisites

None

Duration

2 days